Booking Terms & Conditions
Massage appointments are subject to availability.
We require 24 hours notice if you wish to cancel your appointment or as much notice as possible, so the time can be made available to another staff member.
Cash Payment
Cash is accepted on the day, please bring along the correct money.
Health Fund Rebates
Receipts will be emailed to the email address on your Client form within 2-3 business days. You can use the receipt to claim with your private Health Fund. For any queries in relation to the amount of the rebate please contact your Health Fund direct, as this depends on your level of cover.
Client Confidentiality
The information gathered in the Client Treatment form helps the Massage Therapist to provide the best possible treatment to the Client.
Client Treatment Forms are required to be completed before the Massage Therapist can treat the Client.
Client records are retained in a secure, confidential file by Bright Natural Health. The form only needs to be completed once for the initial treatment, any future massage visits we will have the Client details on file. If the information needs to be updated, for example recent injuries, we may ask for another form to be completed at the time, or simply amend the original form (at the Massage Therapist’s discretion).
Privacy Policy
Bright Natural Health Massage Therapists treat all Client Records with respect and privacy, in accordance with the requirements of their professional Association (Australian Natural Therapists Association - ANTA). Bright Natural Health Massage Therapists are not at liberty to discuss or reveal any personal Client information to any other party and the details are only used for the purpose of carrying out massage treatment, in the best interests of the Client.
Accreditation
All Massage Therapists contracted to Bright Natural Health are qualified and accredited with a professional massage association. They comply with the requirements of the Association, including Qualifications, Insurance, First Aid, Health funds and Continuing Professional Development.